Frequently Asked Questions
Do you take phone orders?
What types of payment do you accept?
Will you confirm my order via email?
Do you have a minimum order amount?
Do you charge sales tax?
How can I check my Order Status?
Can I make changes to my order after it has been submitted?
Do you have a Return Policy?
Is the K. Gottfried, Inc. website secure?
What are your shipping methods?
Are color swatches exact?
Do you take phone orders?
Yes, we do accept phone orders. To place a phone order, please call Customer Service at: 1.800.879.2323 Monday to Friday 9am to 5pm EST.
What types of payment do you accept?
We accept VISA, Mastercard, American Express and Discover credit cards. Our website is a safe, convenient and secure environment for entering your credit card information. For personal checks or COD, please contact Customer Service at: 1.800.879.2323 Monday to Friday 9am to 5pm EST.
Will you confirm my order via email?
Yes, shortly after you place your order online, you will receive an email confirmation. This email will include an Order Confirmation #. We recommend that you print and save it for your reference. For your security, we will only send an order confirmation to the email address you provide. Please be sure to enter your email address correctly to ensure that you receive your order confirmation.
As soon as your order is shipped, respective tracking number will be emailed to you directly by UPS or USPS.
Do you have a minimum order amount?
Yes, the minimum order amount is $75.
Do you charge sales tax?
We do not charge sales tax as we are a wholesale distributor. You must have a valid tax exemption number for order processing.
How can I check my Order Status?
Shortly after you place your order online, you will receive an email confirmation.
This email will include an Order Confirmation #. To check the status of
an order, please email Customer Service at: .
Please indicate your Order Confirmation #.
Can I make changes to my order after it has been submitted?
If your order has not yet been shipped, you may email Customer Service at: to make changes to your order.
Do you have a Return Policy?
Yes. Read our Return Policy.
Is the K. Gottfried, Inc. website secure?
Yes. Read Secure Ordering.
What are your shipping methods?
Read about Shipping & Handling.
Are color swatches exact?
Color swatches are for informational purposes only and may differ from the actual merchandise. Colors on your screen are affected by monitor settings and different web browsers. Slight changes in shades are unavoidable.